Front Office
Excellent Patient Experience
First impressions are everything. Patients who experience long wait times, incorrect registrations, and poor communication, form negative impressions of your practice and can create a ripple effect of problems for your revenue cycle.
Our outsourced solutions combine cutting-edge technology with highly skilled talent to provide patients with an exceptional experience, setting your revenue cycle up for success.
Scheduling
Custom schedule optimization
Online scheduling
Voice and online tools
Staff for patient interaction
Registration
Accurate patient registration
Data and insurance verification
Registration completion
Regulation compliance
Online patient communication
Ensure accurate billing
Eligibility/Benefits Verification
Complete verification in advance
Proactive patient communication
Accurate out-of-pocket estimates
Clear payment instructions
Patient payment follow-up
Payments
Collection at time of service
Complete payment & billing data
Copayment & deductible accuracy
Secure credit card store
Convenient payment options
Automated payment & reminders
Regulatory compliance
Patient Engagement
Automatic appointment reminders
Appointment confirmation
Caregap reminders
Patient and provider comms
Message templates
Response tracking
